FAQ

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Orders are dispatched within 2 business days and are then transferred to our delivery company who commit to delivering your package within 3 business days. This applies to central Israel. More remote locations may take up to 7 days.

Please note during busier seasons, such as Chanukah and Purim time, delivery times may take a little longer than usual.

If you require expedited shipping or would like to collect products from our location in Jerusalem, please feel free to be in touch via phone or chat.

We hope you love your new purchase. If you鈥檙e not 100% satisfied, you can return your item within 14 days for store credit.

Items must be unused, with all films and packaging intact, for valid exchanges and returns.

Certain items, including customized, seasonal, clearance and discounted items, are not valid for returns.

In order to coordinate a return, please be in touch with info@feldart.co.il.

Yes, adding a personal touch elevates the item to the next level.

For simple and easy item personalization, you'll find a personalization button next to the item and you can add it to the order. Please allow an additional 48 hours for your customization to be prepared.

For bulk customized items for an event or corporate gifting, please be in touch directly with info@feldart.co.il.

Yes, most definitely!

You can add a gift message as well as add in gorgeous gift wrapping to give your gift the final perfect touch.

All orders arrive without prices on packing slips.

To help your items stay in great shape, we recommend cleaning lucite with a soft cloth and warm soapy water. Don鈥檛 overdo it on the scrubbing - you don鈥檛 want scratched Lucite.

We also do not recommend putting your product in the dishwasher.

Here鈥檚 an easy step-by-step guide to take you through it.

  1. Four stand-offs are supplied
  2. Unscrew each stand-off
  3. Using a screw, secure the back of each stand-off into the wall
  4. Place the Lucite wall plaque in the correct position & use the cap of the stand-offs to secure it.

Yes, absolutely! Out standard return & exchange policy is applicable for gifts as well!

Yes, we do offer great attractive prices when ordering items in bulk.

Please contact us at info@feldart.co.il to enquire about this.

Feldart Israel only ships within Israel. However;

To order in the UK visit: Feldart.co.uk

To order in the US visit: Feldart.com

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